frequently asked questions
The most commonly asked questions
What virtualization technologies do you offer?
We offer KVM virtualization.
What is your refund policy?
All services are fully refundable within the first 24 hours.
What is the setup time for services?
All of our VPS services come with automated setup, services are generally deployed within minutes.
How do I cancel services?
All services must be canceled via our Support Helpdesk located
Do you offer custom plans?
We currently do not offer custom VPS plans. All of our packages are listed on our
How much are additional IP addresses?
Additional IP addresses can be purchased upon ordering at a cost of $3 per US IP per Month and $6 per German or France IP per Month.
Where can I find a copy of your Terms of Service?
You may review our Terms of Service by clicking
How can I test your network before buying?
By clicking on our
page you can obtain a Test IP or Download Test Files.
What payment methods do you offer?
We offer Paypal and Bitcoin as our primary payment methods.
How can I contact spin vps?
Please visit our
to reach us.
Are your services fully managed?
All of our services are unmanaged but we can offer it by demand.
Is adult content allowed?
Legal adult content is allowed on our network.
Do you offer DDOS protection?
DDOS protection is included on most locations.
Do you allow gaming servers?
Yes, we have many clients who utilize our service for Minecraft and other online games.
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